Member Care Courses

Heartstream Resources Member Care Course
Prices and Course Information
101 Herman Lee Circle
Liverpool, PA 17045 Phone 717-444-2374
April 4 to 14, 2017 and October 3 to 13, 2017
Click here to view our Member Care Brochure.

Registration: (Not refundable) Up to one month before the start date……………..…..$25.00
Late registration: 30 days up to actual start date…………..……$50.00

Two weeks of the same session…………………………………………..….$1,200.00*
One week only…………………………………………..$650.00*
If you attended Week One at an earlier time, we will pro-rate
Week Two since you have most of the materials already.
Tuition includes all the course materials, which cost us $250 separately.*

Room and Board:
Monday 7:00 p.m. Dinner through Sat Lunch & Sun 7:00 p.m. Dinner through Saturday Breakfast (10 days and nights, with all meals, snacks, beverages)………………$500.00
Middle Saturday night and weekend meals ………………………….. additional $50.00
Arrival: Week One: Please come before dinner and intro session Monday evening before the course begins. Week Two: Please arrive in time for Sunday 7:00 p.m. dinner.
Departure: Saturday after 5 p.m. of the first week or Friday after 5 p.m. of the second week.
(If you wish, you can stay over Friday night to get a better flight on Saturday.)

Airport round trip (arrival and departure)
If two travel together, this will be divided)…………………………………………$ 80.00

*PLEASE BRING A LAPTOP computer for class use, to facilitate the use of materials.

Class Hours:
9:00 a.m. to 12:00 noon and afternoons 2:00 to 6:00 p.m., both weeks. On Saturday of Week One we will end earlier, at 5:00 p.m. On Friday of Week Two we will end at 5:00 p.m.

Week One: Please notice that classes are Tuesday through Saturday. By starting classes on Tuesday it allows you to travel on Monday and have only one day off between the two weeks. That is a help to many who attend so they do not have to travel on Sunday. It shortens the time away from home and office.
Week Two: Please notice that classes are Monday through Friday of the second week.

Airport information:
There is no public transportation here. MDT airport is 45-60 minutes away. If you are flying, please try to arrive before 6:00 p.m. on Monday of the first week or Sunday of the second week, if at all possible, so our staff who pick you up can attend dinner and not be out late at night. If you must arrive very late due to airline schedules we can recommend a hotel near the airport.

*Materials include:
3 Textbooks of Global Servant series. If you already own them, discount $45.
3 loose leaf notebook “Readers” for the course. We will provide EITHER paper copies
or a stick drive with electronic copies for you to use in class and keep. Please advise us which one you prefer. Price is the same for paper or e-copies.
Because the readers and other materials weigh several pounds, some people have asked for electronic copies so as to not use as much luggage weight or space when flying.
Compiled Papers volume spiral bound—paper or electronic
Uniquely Designed (MBTI) spiral bound volume—paper or electronic
Stressed Notes and Workbook spiral bound volume—paper or electronic
1 DVD set, Thriving! Not just surviving the things that are killing you! For your own use and as a “grassroots” resource for you in your member care role. 10 devotionals; 10 lectures, about 20 hours total. (Usual price $399; class or special conference price $100.)
To Purchase: Additional DVD set, Thriving! 2—Foundations of Member Care Course. This is in the process of editing now. Six sessions are now free online for you.

Course Content:

Heartstream Resources
Foundations of Missionary Member Care
Implementing Missionary Member Care

This is an accredited graduate course in missionary member care.

Week 1: Foundations in Missionary Member Care

  • definition and philosophy of member care
  • stages of spiritual formation and moral development
  • stages of psychosocial development and their relationship to trust and belief
  • universal human needs and culturally determined expressions of those needs
  • stages of mission career in relation to life cycle stages
  • the role of the Holy Spirit in life and ministry development
  • human needs theories and their relevance to cross-cultural workers
  • personality types and how they relate to leadership styles, teams, stress, relationships
  • concepts of servant leadership in relation to member care
  • organizational implications of persons’ needs and life stages
  • building trust in organizations and team relationships
  • common mistakes missions make in (not) caring for members
  • kinds and levels of interventions for burnout and crises
  • pro-actively minimizing stress in various missionary stages
  • why missionaries experience chronic high stress but usually survive immense stress loads
  • evaluating how policies inhibit or encourage growth of members

Emphasis will be given to the practical application of these theories to the life of the individual and the effectiveness of the organization III relating to and caring for persons. Major emphasis is given to the relationship of personality type to team work, leadership styles, communication styles, stressors and stress symptoms. Factors of influence in the individual’s development are examined in the light of stresses occurring in field settings.

Participants will learn how to use current resources in the care of missionaries, including conference and training information, books, and unpublished papers.
Training Outcome: At the end of the week, each participant will draft a work-paper of ways to improve the care given to members for his or her organization or field entity, based on the course content, class discussions and selected readings. These will be presented to the class.

Week 2: Implementing Missionary Member Care

Course content for the second week includes:

      • selection of and qualifications for member care personnel
      • groups who practice member care (levels of training and scope of care)
      • training and job descriptions of member care personnel
      • organizational issues such as confidentiality, reporting, administrative limits, record keeping, budgets. needs assessment tools for individuals, teams, groups, and entities
      • changing organizational values and ethos to favor member care
      • how to be an agent of change, both personally and professionally (in agency, mission)
      • cultural sensitivity – caring for members from diverse cultures
      • levels of care and interventions
      • causes and kinds of crisis
      • debriefing and Critical Incident Stress Debriefing (CISD)
      • care of care givers in field settings
      • needs of children, families, and single persons
      • introduction to concepts and resources for contingency and crisis planning

Primary Course Instructor: Lois Dodds, Ph.D., of Heartstream Resources, has taught graduate courses in over 40 countries, as well as in many other overseas contexts, such as U.S. embassies. She has devoted more than 30 years to the care and training of missionaries, including twenty-three years in Wycliffe Bible Translators and the Summer Institute of Linguistics and twenty years teaching graduate courses abroad.

Location: Heartstream Resources in Liverpool, PA on Route 11/15, 30 miles north of Harrisburg, Pennsylvania. Please see our website for directions, as internet directions are often misleading. Please see the website section “facilities” for a look at the homes which comprise our retreat center.
Other valuable information can be found on the website as well.

Heartstream Resources 101 Herman Lee Circle
Liverpool P A 17045
Tel: 717-444-2374
Fax: 717-444-2574

*Graduate credit: For an additional fee payable to your University participants may receive three or six graduate academic credits, usually as “directed study.” These may be applied within your own graduate program or may be transferred to other institutions. Both Drs. Larry and Lois Dodds were adjunct professors for about 20 years with Azusa Pacific University’s Operation Impact, an overseas Master’s degree program in leadership, offered in more than 20 countries.