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The Heartstream Holistic Intensive Program

2-Week Program.

"Out of the heart flow the issues of life." Prov. 4:3


"As the hart pants for the water brooks, so pants my heart for you, O Lord." Psalm 42:1

Arrive Monday afternoon the beginning date; leave Monday morning the ending date.


Purpose: Living together in community provides an intensive, residential support and care community for restoration of cross-cultural workers who are suffering exhaustion, depletion, depression, burnout or other crisis as a result of overseas and cross cultural ministry. In this community context staff and guests live together with a high degree of interaction. The needs of the whole person are attended. Small groups provide an ideal setting for maximizing healing.


We are devoted to the care of Christ's servants who work across cultures. We serve the mission agency, the sending church, and the individual missionary. Our purpose is to foster health, restoration and healing especially for those who suffer serious depletion, exhaustion, crisis or burnout.


Location: Winston-Salem is located south of the Blue Ridge Mountains in the heart of North Carolina. The city has a small town vibe and is rich in historical heritage. The Heartstream program house is in a quiet neighborhood and backs up to a wooded area, giving it a calm and secluded atmosphere. 


Staff: Our professional staff for this program has decades of overseas/cross-cultural/mission experience in more than two dozen countries. Staff includes Lois Dodds, Ph.D., counselor and educator, and other staff with extensive mission experience. Additional Heartstream counselors are added depending upon enrollment.


Program: This intensive program will attend to the needs of the whole person, by providing:


  • Spiritual care, including daily worship and healing prayer, pastoral counseling and sharing of Biblical insights helpful in sorting out issues relating to God, self and mission ministry.

  • Assessment of health status, nutritional needs and stress management related to physical health, and recommendations or referrals as needed.

  • Individual and group counseling daily, assisting individuals, couples and families to deal with issues arising from and related to ministry. Group sessions give opportunity for processing common experiences, stressors and issues.

  • Daily instruction for education and prevention relating to stressors of field life, symptoms of stress, coping strategies, communication and conflict skills, and other topics related to field and organizational life. Journal writing and a variety of tools are used for enhancing personal effectiveness.

  • Recreation and rest, with daily exercise.

  • Attention to needs of children if staff is available. Infants easily fit into the classroom setting. Young children distract parents from attending to their own issues, so we recommend they not attend. Children ages 10 and up will benefit from the program, along with their parents.


Our two-week intensive program provides an excellent beginning in working through field issues, responses to difficulties, etc. We provide you with thorough recommendations for continuing your growth and healing after you depart.


Cost: There is a registration fee per person, which is non-refundable, due with application. The program fee includes all aspects of the two-week program, including ten sessions of individual counseling, some additional couples or family sessions as needed, twelve devotional/worship sessions, ten two-hour classes on relevant topics, assessment tools, classroom materials, room, meals, and snacks for fourteen days and nights. Please call the Heartstream office so we can discuss costs with you. We desire to serve all cross-cultural workers in need, whether or not you have ample support. Transportation to and from the airport is provided by one of our staff, as there is no public transportation.

Arrival TIme: Please plan to arrive between 3 p.m. and 6 p.m. the day the program opens, in time for dinner at 6 p.m. Departure is Monday morning of the ending date. If you will be flying, please try to plan for flight for after 10 a.m. so that our staff does not need to take you to the airport very early.


Registration and further information: Please call Heartstream for additional information about the program, the staff, or other concerns.


Because the persons we seek to serve are from humanitarian nonprofit organizations, our staff receive financial support from organizations, churches and personal donors.


We believe in the Christian doctrines expressed in the statement of faith of the National Association of Evangelicals. We believe the Word of God is the foundation for our lives and service.


Transportation: The Piedmont International Airport in Greensboro, NC is approximately 30 minutes away. If possible, please try to time arrivals for the afternoon between 2:00 pm and 6:00 pm, and departures for between 10:00 am and 2:00 pm. We can arrange transport to and from the airport. If you arrive early, we may ask you to wait for others to arrive.  If you must arrive very late due to airline schedules we can recommend a hotel near the airport.


Heartstream Resources is incorporated as a non-profit 501(c) 3 religious organization. Donations are tax deductible.


Heartstream Resources

451 Westoak Trail

Winston-Salem, NC 27104


Member Care Training

Registration: Up to one month before the start date. (Not refundable)

Late registration: 30 days up to actual starting date.


Three weeks of the same session.  Please call us regarding the cost and possibilities of a scholarship. 

If you attended Week One or Two at an earlier time, we will pro-rate the cost.

Attendance at an Intensive Care Program fulfills requirements of Week One.

Tuition includes all the course materials, valued separatel


Room and Board: 

Begins with Monday 7:00 p.m. Dinner; through final Friday night and Saturday breakfast.

(Per week, with all meals, snacks, beverages)

Arrival: Week One: Please arrive before dinner and intro session Monday evening before the course begins. For Week Two or Three: Please arrive in time for Sunday 7:00 p.m. dinner.

Departure: Saturday after 5 p.m. of the first week or Friday after 5 p.m. of the second or third week. (If you wish, you can stay over Friday night to get a better flight on Saturday.)


Airport information:

The Piedmont International Airport in Greensboro, NC is approximately 30 minutes away. If you are flying, please try to arrive before 6:00 p.m. on Monday of the first week or Sunday of the second week, if at all possible, so our staff who pick you up can attend dinner and not be out late. If you must arrive very late due to airline schedules we can recommend a hotel near the airport.


*PLEASE BRING A LAPTOP computer for class use.

Class Hours:

9:00 a.m. to 12:00 noon and afternoons 2:00 to 6:00 p.m., both weeks. On Saturday of Week One we will end at 5:00 p.m. On Fridays of Week Two and Three we will end at 5:00 p.m.

Week One: Please notice that classes are Tuesday through Saturday. By starting classes on Tuesday it allows you to travel on Monday and have only one day off between weeks. That is a help to many who attend so they do not have to travel on Sunday. It shortens the time away from home and office.

Weeks Two and Three: Please notice that classes are Monday through Friday.


*Materials include:

3 Textbooks of Global Servant series. If you already own them, discount $45.

3 loose leaf notebook “Readers” for the course.

Compiled Papers volume spiral bound—paper or electronic

Uniquely Designed (MBTI) spiral bound volume—paper or electronic

Stressed Notes and Workbook spiral bound volume—paper or electronic

1 DVD set, Thriving! Not just surviving the things that are killing you! For your own use and as a “grassroots” resource for you in your member care role. 10 devotionals; 10 lectures, about 20 hours total. Workbook for this series is included. (Usual price for set is $399; class or special conference price $100).


To Purchase: Additional DVD set, Thriving! 2—Foundations of Member Care Course. This is 27 lessons on Member Care, primarily the lectures in Week Two. Cost is $399. You may purchase this for 75% discount, at $100 for purchase during M.C. course only.


Course Content:


This course has been accredited for graduate credit by various universities. You must arrange for credit through your own university or college, usually as an independent or directed study.


Week 1: Personal and Professional Development for Member Care

  • Definition and philosophy of member care

  • Hidden heart messages—lies we believe

  • How to have a new mind

  • False gods and what we believe about our Christian God

  • Life journey; narrative therapy; our stories

  • Self-esteem

  • Personality type (MBTI)

  • Ten crucial outcomes of the family of origin

  • Two paradigms for parenting and leading

  • Strategies for personal change

  • How to be an agent of change in your organization

  • Spiritual, devotional activities

  • Love as the ultimate care

  • How did the Apostle Paul cope with all his stresses?

  • Was Elijah the prophet in burnout?

  • Communications skills

  • The role of trust in relationships

  • #1 Killer of relationships

  • Impact awareness

  • The role of affirmation

  • Paths through conflict

  • Stress and burnout

Week 2: Foundations for Member Care

  • Stages of spiritual formation and moral development

  • Stages of psychosocial development and their relationship to trust and belief

  • Universal human needs and culturally determined expressions of those needs

  • Stages of mission career in relation to life cycle stages

  • The role of the Holy Spirit in life and ministry development

  • Human needs theories and their relevance to cross-cultural workers

  • Personality types and how they relate to leadership styles, teams, stress, relationships

  • Concepts of servant leadership in relation to member care

  • Organizational implications of persons' needs and life stages

  • Building trust in organizations and team relationships

  • Common mistakes missions make in (not) caring for members

  • Kinds and levels of interventions for burnout and crises

  • Pro-actively minimizing stress in various missionary stages

  • Why missionaries experience chronic high stress but usually survive immense stress loads

  • Evaluating how policies inhibit or encourage growth of members


Emphasis will be given to the practical application of these theories to the life of the individual and the effectiveness of the organization III relating to and caring for persons. Major emphasis is given to the relationship of personality type to team work, leadership styles, communication styles, stressors and stress symptoms. Factors of influence in the individual's development are examined in the light of stresses occurring in field settings.



Participants will learn how to use current resources in the care of missionaries, including conference and training information, books, and unpublished papers.


Training Outcome: At the end of the week, each participant will draft a work-paper of ways to improve the care given to members for his or her organization or field entity, based on the course content, class discussions and selected readings. These will be presented to the class.


Week 3: Implementing Missionary Member Care

  • Selection of and qualifications for member care personnel

  • Groups who practice member care (levels of training and scope of care)

  • Training and job descriptions of member care personnel

  • Organizational issues such as confidentiality, reporting, administrative limits, record keeping, budgets, needs assessment tools for individuals, teams, groups, and entities

  • Changing organizational values and ethos to favor member care

  • How to be an agent of change, both personally and professionally (in agency, mission)

  • Cultural sensitivity - caring for members from diverse cultures

  • Levels of care and interventions

  • Causes and kinds of crisis

  • Debriefing and Critical Incident Stress Debriefing (CISD)

  • Care of care givers in field settings

  • Needs of children, families, and single persons

  • Introduction to concepts and resources for contingency and crisis planning


Primary Course Instructor: Lois Dodds, M.A., M.A., Ph.D., of Heartstream Resources, has taught graduate courses in over 40 countries, as well as in many other overseas contexts, such as U.S. embassies. She has devoted more than 35 years to the care and training of missionaries, including twenty-three years in Wycliffe Bible Translators and the Summer Institute of Linguistics and twenty years teaching graduate courses abroad.


Location: Winston-Salem is located south of the Blue Ridge Mountains in the heart of North Carolina. The city has a small town vibe and is rich in historical heritage. The Heartstream program house is in a quiet neighborhood and backs up to a wooded area, giving it a calm and secluded atmosphere. 


Heartstream Resources

451 Westoak Trail

Winston-Salem, NC 27104


*Graduate credit: For an additional fee payable to your University participants may receive three six, or nine graduate academic credits, usually as “directed study.” These may be applied within your own graduate program or may be transferred to other institutions. Both Drs. Larry and Lois Dodds were adjunct professors for about 20 years with Azusa Pacific University’s Operation Impact, an overseas Master's degree program in leadership, offered in more than 20 countries.

Intensive Details
Member Care Details
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